The public sector in contemporary countries has an immense importance for the standard and quality of life of citizens, providing citizens with public services by providing public services. Public services financing is provided from public revenues, by reallocation of GDP to personal, production and public consumption. The increase in public expenditures for the provision of public services is a legitimate tendency. Reasons for that are permanent development and increasing diversity of needs in line with technological progress, social issues, including population growth, development of new needs, etc.
The public sector should use resources of the newly created value effectively. The latest direction, more of a thought than a theory, in search for the effective public sector and as an alternative to New Public Management (NPM) is a Digital-era Governance (DEG), which is based on several important ideas, both on reintegration and holistic satisfaction of basic needs and changes brought by digitization. The technological process in information systems creates better conditions for more efficient public sector management.
Grant Thornton teams in Bosnia and Herzegovina together with representatives of the public sector are working on finding effective solutions for improving the performance of public institutions through more transparent operations, greater operational efficiency, rational management, more responsible and efficient use of public funds.